Returns & Exchanges
At PERGOLUX, we want you to be completely satisfied with your outdoor living space upgrade. If your purchase isn't the perfect fit, you can return your items within 14 days of delivery provided they are in their original packaging and unassembled condition.
Initiate Your Request
Contact our customer service team via email with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Shipment
Carefully repackage the pergola or accessory in its original crates and boxes, ensuring all hardware and components are securely included to prevent damage during transit.
Schedule a Pickup
For large freight items, our logistics partner will contact you to schedule a convenient curbside pickup time at your residence.
Inspection and Refund
Once our warehouse team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing